Terms & Policy

FAQ, refund policy, and the terms and rules of SkyrWorld Online.

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Frequently Asked Questions

Common questions & short answers

Open the Register page, fill in the form with valid data, then verify your email if asked. Make sure you keep your username & password safe.

Go to the Top-Up menu, choose a payment method, enter your account ID, and upload proof of payment if you pay manually. Credits are usually added automatically.

Automatic top-ups arrive within 1-5 minutes. Sometimes it can take 10-30 minutes depending on the server / the top-up provider's connection. If it has not arrived after 1 hour, contact support.

Send your proof of payment (screenshot/receipt) to Customer Support via Discord/WhatsApp. Include your account ID, transaction time, and amount.

Transactions are generally final. A refund is only processed if the error was caused by our system, or valid proof shows the transaction failed to be processed by the server.

Cheats, bots, exploits, scamming, and any action that harms other players are prohibited. Violations may result in a suspension or a permanent ban.

Refund Policy

Short refund policy
  1. All transactions are considered final once the credits or items have been received in the account.
  2. A refund is only allowed if there is strong evidence that our system failed to process the transaction.
  3. Refund applicants must submit proof of transaction: proof of payment, account ID, time and amount.
  4. The verification process can take up to 7 business days.
  5. We are not responsible for ID entry errors made by the user.

Terms & Conditions

Main terms & rules
  1. Registration: Registration data must be accurate. The account owner is responsible for all activity on the account.
  2. Conduct: Using cheats, bots, exploits, scamming, or any action that harms other players is prohibited.
  3. Server Rights: We reserve the right to issue warnings, suspensions, or permanent bans for violations.
  4. System Changes: The administrators may change items, balance, and features for the sake of game balance without lengthy notice.
  5. Donations: Donations are voluntary and final; they do not guarantee a permanent competitive advantage.
  6. Privacy: Player data is not shared with third parties unless required to provide the service.